Breaking Out of the Health Care Abyss: Insights from Industry Experts

At the 2017 Bon Secours Health System retreat in Charleston, Peter Maddox and I discussed the mission of Bon Secours that is focused on the health of the community.  We both recalled that it was not too long ago that hospital mission statements focused on being the “global leader”, or “providing world class technology”. While arguably relevant for major teaching hospitals, “world class” wording was common (and misplaced) in many community hospitals and embraced at the expense of the community in teaching facilities as hospitals rushed to win the technology wars that contributed to runaway healthcare costs.  The times have changed for the better. 

Peter and former CAHME Chair (and good friend), Tom Royer, teamed up with Jay Herron to explore how much things have changed in their just released book “Breaking out of the Healthcare Abyss: Transformation Tips for Agents of Healthcare Change,” available on Amazon and on Barnes & Noble.  They challenge established paradigms and show examples of how past management beliefs led to myopic management. During times of turbulence, Royer/Maddox/Herron argue that existing management concepts, patterns of behavior and expectations for future results need to be re-imagined and re-engineered.

Drawn from their combined 100 plus years of healthcare experience, the book provides stories that highlight the skills needed by healthcare leaders.  These include how to deescalate confrontation (don’t miss the doctor and the chair story!), why branding mattered at CHRISTUS Health, and how a thank you note made a difference to a surgeon at Johns Hopkins.

“Healthcare is a big mess,” they begin, “impossible to fully understand, much less control.”  But then Royer/Maddox/Herron outline how to succeed.  More importantly, they inspire us as to why we must succeed.  Their call for strong leaders is consistent with the mission of CAHME. “Strong leaders must do what is necessary and right, and implement it.”  I would add that graduate healthcare management programs need to nurture high integrity leaders, and provide them with the academic rigor and moral guidance to ensure that they understand that healthcare is not all about money.  It is about people.  It is about the broader community.  It is about our humanity.

I highly recommend this book for CAHME programs to consider to assign to students. While not a long read, it is an important one. Hope you pick up a copy.

Anthony Stanowski, DHA, FACHE
President & CEO
CAHME

CAHME’s Presence at the 2017 ACHE Congress

stanowskianthonyStarting Sunday, March 26, 2017, more than 4,000 executives from around the globe will attend the ACHE Congress on Healthcare Leadership.  ACHE is one of the founding members of CAHME, and has been a stalwart supporter of high quality graduate healthcare management education across our nearly 50 year history. Personally, ACHE has done much to help me during my career, and if you look carefully, you can see in my picture that I proudly wear my ACHE lapel pin! CAHME will be at many ACHE events and speaking engagements.

CAHME Accreditation Bootcamp | Register
This all-day educational session prepares programs for the accreditation process. It provides tools, technical instructions and hands-on practice on competency-based education. With approximately 40 people registered, only a few seats remain before we reach room capacity.  Register soon.
Date/ Time: Sunday, March 26, 2017 | 8:00 AM to 5:00 PM
Venue: Hilton Chicago | Lake Erie Room

CAHME Awards Luncheon | Register
The second annual award celebration honors four CAHME programs that foster innovation and excellence in teaching to advance the quality of healthcare management education.  To date, 150 people are scheduled to attend this celebration of academic excellence and leadership development.  Only a few seats remain.
Date/ Time: Sunday, March 26, 2017 | 12:00 PM to 2:00 PM
Venue: Hilton Chicago | Boulevard A-C

AUPHA Leaders Conference | Register (note – AUPHA registration required)
CAHME Board Member and MGMA President & CEO Halee Fischer-Wright, MD will be the keynote speaker.  Halee’s insights on the growing field of medical practice management are tempered with her experience as a practicing physician.  This is not to be missed.
Date/Time: Tuesday, March 28, 7:00 AM

I will be doing a 15 minutes CAHME overview at the AUPHA Leaders Conference as well.
Date/Time: Tuesday, March 28th, 11:45 AM (Subject to change).
Venue: Hilton Chicago/Palmer House Hilton

CAHME Booth (#28): Stop by to learn about CAHME’s future plans and meet our staff – Neel Pathak, Eric Brichto, and Brenda Jones.
Date/Time: Monday, March 27th through Wednesday, March 29th

Stewards and Catalysts: Aligning Boards, Management and Physicians to Improve the Patient Experience
Session 13 A/13 B: Monday, March 27th, 10:00-11:30 AM / 2:15-3:45 PM
I serve as Chair of the Board Quality Committee at Bon Secours Baltimore Health System.  Working with Shelly Buck the COO/Chief Nurse Executive, Bon Secours Baltimore Health System, we will review the way that the board and management worked to improve the patient experience for that facility in West Baltimore.  To date, 55 people have signed up for these sessions.

Establishing and Maintaining Leadership Excellence by Embracing Continuing Professional Development
Session 82X: Wednesday, March 29th, 8:45-10:15 AM
CAHME’s Director of Business Development, Neel Pathak will speak with CAHME Board Member and HIMSS Vice President of Professional Development, JoAnn Klinedinst.  This session will help attendees create a career plan for professional development.  There will be a focus on identifying the key components for career success.  To date, 132 people have signed up for this session.

We look forward to seeing you in Chicago!

Anthony Stanowski, DHA, FACHE
President & CEO
CAHME